✅ Refund Policy – DrMediCart

Effective Date: 12-Jul-2025

At DrMediCart, your satisfaction is our top priority. We are committed to a transparent, fair, and customer-focused refund policy. Please read the terms below before finalizing your purchase.

🔄 1. Order Cancellation

You may cancel your order within 1 hour of placing it.
Refunds for canceled orders will be processed with a 5% deduction to cover payment gateway charges.

❌ 2. Product Out of Stock

If an item is unavailable after purchase, we will issue a full 100% refund, no questions asked.

📦 3. Damaged Product or Incorrect Item

If you receive a damaged product or the wrong item, please send video proof (unboxing) within 1 day of delivery.
After verification, we will process a 90% refund of the purchase amount.

⚠ Note: No refunds for glass products due to their fragile nature and shipping risks.

🧴 4. Expired Product

If you receive a product that is expired, notify us within 1 day with video proof.
Upon verification, a 90% refund will be issued.

🖼️ 5. Product Representation

We strive to provide accurate images and descriptions. However, minor differences in packaging, labeling, or color do not qualify for refunds.

🌐 International Orders & Customs

🧾 Customs & Import Duties

International customers are responsible for customs duties, taxes, or import fees imposed by their country.
DrMediCart is not liable for these charges.

🚫 Returns Due to Customs Issues

If an order is returned because:

• Customs duties were unpaid
• Delivery was refused

A refund will be issued minus the following:

• Original shipping cost
• Any customs/duty fees incurred
• 10% restocking fee

Refunds will only be granted if the item is returned in original, unused condition.

💳 Refund Process & Timelines

Refunds are credited back to the original payment method used at checkout.
Depending on your bank or provider, it may take 5–20 business days to reflect.
All refund requests are subject to approval based on this policy’s terms.

⚖️ Legal Disclaimer

🔒 Jurisdiction

This policy is governed by the laws of Tamil Nadu, India. Any disputes will be resolved under the jurisdiction of the courts located in Coimbatore, Tamil Nadu.

📜 Policy Updates

We may update this policy at any time without prior notice. Your continued use of our services indicates acceptance of the latest version.

📌 Limitations

This policy does not override your statutory consumer rights. It is intended to clarify the refund process followed by DrMediCart to ensure customer satisfaction.

🛡️ Privacy Protection

Any personal data collected during the refund process is used solely for refund processing and handled in accordance with our Privacy Policy.

📣 Feedback & Complaints

We welcome your feedback and take all complaints seriously. Please contact our support team with any suggestions or issues. We strive to continuously improve.

📞 Contact Us

Email: info@drmedicart.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

Thank you for choosing DrMediCart – your trusted source for authentic Indian products, committed to fairness, transparency, and your satisfaction.